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Product Expert

Re: left bud too quiet

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Hello,

 

I am sorry you have tried all the troubleshooting steps to get this issue solved with your buds and the problem is still re-occurring.

 

My suggestion is to call 1800-SAMSUNG (1800-726-7864). Once you call them, try to reach a representative and have the valid proof of purchase handy and the serial number of the device. Let them know you want to mail in the buds for service and they will email you a UPS shipping label and give you the proper instructions on how to do this process. It typically takes 7-14 business days for you to receive them back. The serial number and the proof of purchase is typically what is needed as long as the device was purchased less than a year ago. They should be able to give you replacement buds once this process is fulfilled.

 

If you have any questions, please let us know.

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Constellation

Right galaxy bud issue

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My right galaxy bud has a super low volume. Model: SM-R170

 

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Product Expert

Re: Right galaxy bud issue

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First thing to do is delete the Wearables app,Disconnect all bluetooth devices,reinstall/update firmware if needed,if this don't work you should contact 1 (800) 726-7864 for a cross ship if under warranty etc.

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Samsung Moderator
Samsung Moderator

Re: Right galaxy bud issue

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I would like to look into this for you. Can you send me a private message using this link here? Provide the following information.

  • First and last name
  • phone number
  • email 
  • Full street address
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Highlighted
Product Expert

Re: Right galaxy bud issue

JUMP TO SOLUTION

Hello,

 

I am sorry you have tried all the troubleshooting steps to get this issue solved with your buds and the problem is still re-occurring.

 

My suggestion is to call 1800-SAMSUNG (1800-726-7864). Once you call them, try to reach a representative and have the valid proof of purchase handy and the serial number of the device. Let them know you want to mail in the buds for service and they will email you a UPS shipping label and give you the proper instructions on how to do this process. It typically takes 7-14 business days for you to receive them back. The serial number and the proof of purchase is typically what is needed as long as the device was purchased less than a year ago. They should be able to give you replacement buds once this process is fulfilled.

 

If you have any questions, please let us know.

Reply
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Product Expert

Re: Right galaxy bud issue

JUMP TO SOLUTION

If you have warranty you are eligible to request for a replacement.For replacement , you need to call Samsung, the hotline is indicated in this link: https://www.samsung.com/us/support/contact/. The number is going to be listed on that link, call that number and speak to a representative. Please be sure to have the proof of purchase handy because you will have to submit that. They will provide you with a UPS shipping label and will give you all of the instructions.

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Constellation

Right Galaxy bud Produces EXTREMELY low sound

JUMP TO SOLUTION

Hello all, 

 

I've been a huge samsung addict for an extremely long time and I recently purchased samsung buds over the last christmas for myself after I finally caved in. I've been loving them and have really put them to use, but the right one slowly got quieter and quieter. It's now to the point that the sound is almost inaudible and requires intense listening to hear the faintest music, while I can hear my left bud perfectly. I'm not sure if it helps, but the right bud also feels extremely pressured in my ear  when I try to put it in. Due to these problems and inconveniences I'm almost positive it's not software or update related, but equipment related. Is there any advice anyone can give me to help me? Or is there any possibility of getting replacements or refunded for the lack of function? Thanks to anyone who's helping 

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Astronaut

Re: Right Galaxy bud Produces EXTREMELY low sound

JUMP TO SOLUTION

I've had this problem also, luckily for me, I watched this video and found it very helpful

https://youtu.be/9HJRFcvnv9c

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Product Expert

Re: Right Galaxy bud Produces EXTREMELY low sound

JUMP TO SOLUTION

Hello,

 

I am sorry you have tried all the troubleshooting steps to get this issue solved with your buds and the problem is still re-occurring.

 

My suggestion is to call 1800-SAMSUNG (1800-726-7864). Once you call them, try to reach a representative and have the valid proof of purchase handy and the serial number of the device. Let them know you want to mail in the buds for service and they will email you a UPS shipping label and give you the proper instructions on how to do this process. It typically takes 7-14 business days for you to receive them back. The serial number and the proof of purchase is typically what is needed as long as the device was purchased less than a year ago. They should be able to give you replacement buds once this process is fulfilled.

 

If you have any questions, please let us know.

Reply
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Highlighted
Product Expert

Re: Right Galaxy bud Produces EXTREMELY low sound

JUMP TO SOLUTION

If you have warranty you are eligible to request for a replacement.For replacement , you need to call Samsung, the hotline is indicated in this link: https://www.samsung.com/us/support/contact/. The number is going to be listed on that link, call that number and speak to a representative. Please be sure to have the proof of purchase handy because you will have to submit that. They will provide you with a UPS shipping label and will give you all of the instructions.

Reply
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