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Asteroid

Re: One Galaxy Bud volume super low

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I am having the same issue. after the most recent Android update, my left bud is very low and the right is fine. I have reset, unpaired, charged, etc. still no luck!!! suggestions?????
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Constellation

Re: One Galaxy Bud volume super low

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I am on my second pair of Galaxy Buds after the first one was replaced because of the low right volume issue. Now, the replacement pair is doing the same thing. They have not been dropped or immersed in water. Resets do not solve the problem. Any other suggestions?
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Astronaut

One bud stopped working

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One of my galaxy buds recently stopped playing sound even when it is fully charged, I have read that this is a common problem and that there is no fixing it, and that i am to receive a replacement pair of galaxy buds. How do I do this?

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Constellation

Service request?

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I just bought Galaxy Buds and the right bud is not charging correctly and often dead until I readjust and charge alone.  It seems like a malfunction, but I cannot schedule a service call because your bot system is horrible and keeps bringing me to a place where I cannot schedule service!  These are NEW bought from your site!  Do you support your products?  How can I get a replacement pair that charge correctly?

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Constellation

Re: Service request?

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I rec'd a message that this post was removed because there is a post elsewhere with the same subject.  Care to share where I can get an answer?  This is SO frustrating!

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Samsung Moderator
Samsung Moderator

Re: One Galaxy Bud volume super low

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I would like to look into this issue for you. Can you send me a private message using this link here? (http://bit.ly/2HP0oRi) Provide the following information.

  • Model number
  • Serial number
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Samsung Moderator
Samsung Moderator

Re: One Galaxy Bud volume super low

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Hey there! @3pcssuits 

I would be happy to look into your concerns.


Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL


Model code:
Serial Number:
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Re: One Galaxy Bud volume super low

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I bought these buds like a month ago and the right earbud just stopped getting any louder. It was working perfectly earlier today, but the right earbud just stopped having any volume after taking them off the charger. I did all (all) the troubleshooting from the last few threads I saw. Not sure what to do with this but can I get some help?

 

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Constellation

2019 galexy buds RHS volume low

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Hi, Past two days my 2019 galexy buds RHS volume is low with volume high. Tried with factory reset. No luck. Couly you help to resolve my right G-buds' low volume issue? Note: It's under warranty Jan 2021. Purchased directly from samsung site on nov 2019 with note 10+.

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Constellation

Re: 2019 galexy buds RHS volume low

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Hi. I tried most of the options mentioned/solution provided. Could you let me know what should I do? Its under warranty and brought from Samsung website.

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