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Constellation

Hi all,

Has anyone experiencing issues with Galaxy buds? My right side bud is not working the sound is way to low. Can I visit the Service center to get this fix?

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Constellation

Re: Hearing

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Hi all i came on this page for the same reason as you to find out what was going on with my right headphone. I ended up using a razer blade and in the crease and gently twisted till the too half's popped. I disconnected the ribbon cable, gently moved the board and took the battery out and left it for about 5 min. Thr battery is in the top half of the headphone. I cleaned the inside and the outside grill put the plastic bits bk and it works like normal. My warranty has expired so I have nothing to lose except the headphone. 

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Astronaut

Right bud low volume

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I have tried everything that has been suggested. I need this fixed desperately! 

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Constellation

Re: Right bud low volume

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that sounds like a manufacturing issue. you may need to bring it to a store. I am srry I could not be more help.
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Constellation

right bud quite

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can anyone help me out. My righr ear bud is super quiet and I have tried everything to fix it. Unpaired, tried different device, cleaned, and dynamic equalizer. Still quiet

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Explorer

Re: right bud quite

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I had the same problem with my original Galaxy buds. You're gonna have to contact Samsung if there under warranty get them replaced for free.
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Constellation

Re: right bud quite

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I've had them for a while I doubt there under warranty still.

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Samsung Moderator
Samsung Moderator

Re: right bud quite

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Thank you for reaching out. I would be happy to assist you further. Can I please have your full model number and the serial number on the bottom of your Galaxy buds charging case in a private message: http://bit.ly/2JH2rq2


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Re: right bud quite

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Having the same issue here. Started last week the left bud is essentially silent and because of the sound difference is unweaeable. I've tried everything in the linked help posts and it hasn't made a difference. 

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Astronaut

right galaxy bud queiter than the left

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My right galaxy bud suddenly became quieter yesterday. It was working fine and then it wasn't. I keep them pretty clean, but cleaned them again anyway. The right bud is still very quiet at about 10% the left. It's basically just an earplug now. Any known issue out there?
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