So, this is the third time I've come to this board with the same problem; very low audio output from left earbud. I've sent two pair back and Samsung was good enought to replace them. I'd rather not do that again if possible.
I see you mention a cleaning kit. I guess by now they've resolved this is a real issue. How did you request it? Thanks for any help.
I never would have believed this was the fix to this issue. I purchase a second pair gear iconx after the right bud on my 1st ones drastically faded in sound. Then my second pair did the same thing. That was almost a year ago. I just tried your suggestion. I can't believe that's all it was. They work great again.
Thank you very much for sharing?
I got the galaxy buds only 2 months ago, and they have been great up until yesterday. I got home, put the buds in, and started to play my favorite music. But the right bud had randomly decreased in volume, to the point it was annoying to listen to. The left bud has stayed the same volume. Today when I tried listening to them, the right bud decreased in volume even more, to the point it was incredibly hard to hear. I have no explanation to this tragedy, as the buds are charged and clean, and the wearables app is updated. If anyone has a solution, please help!
Can I have your full model code and serial number via private message?
I have the same problem. I have tried all the online troubleshooting tips.
On other posts where you asked for the model number, I don't know where I find that. Can you tell me.