I do apogolize for the inconvenience, contact 1-800-726-7864 to see it they have a option for an mail-in repair so you don't have to walk in to any location.
I am having the same issue in the right ear bud. I have tried al troublshooting steps offered by samsung i need this fixed asap i have a trip in 2 weeks that i need my headphones working for
I'm am currently in the process of exchanging for a FOURTH pair of Galaxy Buds. The 1st and 3rd pairs had an issue with volume becoming inaudible after minimal use. I have troubleshot with several techs. The 2nd pair, the right bud would not connect at all. No refunds after 14 days I'm told. I'm looking through these forums and many people are having identical issues with no solutions other than exchange. What is being done about this?!