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Constellation

Re: Right galaxy bud volume is too low

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I had this problem but i solve it you can try to open your case and place you right bud to the left socket about few second and take out and try and see whether it works .

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Product Expert

Re: Right galaxy bud volume is too low

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Hello,

 

I am sorry you have tried all the troubleshooting steps to get this issue solved with your buds and the problem is still re-occurring.

 

My suggestion is to call 1800-SAMSUNG (1800-726-7864). Once you call them, try to reach a representative and have the valid proof of purchase handy and the serial number of the device. Let them know you want to mail in the buds for service and they will email you a UPS shipping label and give you the proper instructions on how to do this process. It typically takes 7-14 business days for you to receive them back. The serial number and the proof of purchase is typically what is needed as long as the device was purchased less than a year ago. They should be able to give you replacement buds once this process is fulfilled.

 

If you have any questions, please let us know.

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Constellation

Speaker aren't loud

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Hey I was using my Galaxy earbuds and I could barely hear the music being played from my phone at max volume on my right bud.. The other speaker on the other earbud works just fine.. Please help

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Community Manager
Community Manager

Re: Speaker aren't loud

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Please send us a private message with the full model, serial number of the buds along with your firmware version the buds are currently on and any ticket numbers you may have. 

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Samsung Moderator
Samsung Moderator

Re: Speaker aren't loud

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Please send the information needed here: http://bit.ly/2GGYul4

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Constellation

Galaxy Buds left earbud extremely quiet

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I have had my galaxy buds for 5 months now, and the left earbud suddenly got very quiet, to the point where I can barely hear it at max volume. I have currently tried every troubleshooting step including updating software, cleaning the earbud, connecting to a different device, and resetting the earbuds, but all to no avail. 

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Constellation

Re: Galaxy Buds left earbud extremely quiet

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I had this problem but i solve it you can try to open your case and place you left bud to the right socket about few second and take out and try and see whether it works .

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Product Expert

Re: Galaxy Buds left earbud extremely quiet

JUMP TO SOLUTION

Hello,

 

I am sorry you have tried all the troubleshooting steps to get this issue solved with your buds and the problem is still re-occurring.

 

My suggestion is to call 1800-SAMSUNG (1800-726-7864). Once you call them, try to reach a representative and have the valid proof of purchase handy and the serial number of the device. Let them know you want to mail in the buds for service and they will email you a UPS shipping label and give you the proper instructions on how to do this process. It typically takes 7-14 business days for you to receive them back. The serial number and the proof of purchase is typically what is needed as long as the device was purchased less than a year ago. They should be able to give you replacement buds once this process is fulfilled.

 

If you have any questions, please let us know.

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Constellation

left bud too quiet

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i recently updated my galaxy buds to the newest software and now my left bud is very low audio. how can i fix?

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Product Expert

Re: left bud too quiet

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My first suggestion user0eOvUYMX11 is to check the Galaxy Wearable app, to see if all controls are to your liking for sound.  Now, if all is good in the app be sure that both buds are charged, if not leave them in the case to get a full charge to see if this helps solve the left bud from being to quiet. 

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