This has been going on for over a week now. I have had my buds for about a year. I have searched all through the world wide web looking for a solution. All of the recommened solutions I found were no help.
My right ear bud's volume is very low. I have tried everything from resetting to factory default to resetting the blutooth to adjusting Settings>Accessibility>HearingEnhancements>Left/Right Sound Balance and adjusting the balance to the far right to compensate. The problem with the latter was the next day I couldn't hear anything out of my right ear bud at all and my left bud was low. To troubleshoot that problem specifically, I reset the Left/Right balance to the middle (default) and left my buds in their charging case. The next day I tested them out again and it was back to low volume on the right bud - This tells me that the problem isn't the hardware or from it being dirty (which I have cleaned and keep cleaned religously), it's the software/firmware when it was last updated but of course I can't find anyway to roll back the firmware.
My buds came with the promo of preordering the Galaxy S10+
Galaxy Buds (D7AE)
Software Version: R170XXU0ATD3
I've tried paring them with multiple devices (Galaxy S8, ipad, Galaxy S10+) - All with the same problem and all of those devices have been updated to their current OS. I've also tried uninstalling the Galaxy Wearable App.
Any help with this problem would be greatly appreciated.
I had this same problem. Tried software updates, unpairing and repairing, and nothing worked.
Then I tried cleaning the silver metal grate with a needle (can use a saftey pin as well) and it worked! Turns out it was just earwax, gross but glad the problem is solved
ive tried to fix this issue now for some time and does not seem to be working, The right earbud works great and the volume on it is high and good quality but on the left earbud it almost has no volume, the left earbud has so low volume for some reason and i can barely hear it, i only listen with the right earbud because the left one is so low, ive tried reseting the earbuds and also tried to fix it with the touchpad
Has anyone experiencing issues with Galaxy buds? My right side bud is not working the sound is way to low. Can I visit the Service center to get this fix?