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Original topic:

One Galaxy Bud volume super low

(Topic created on: 7/1/19 9:41 PM)
3pcssuits
Cosmic Ray
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Galaxy Buds

Had these shortly after launch and having problems with the right earbud being significantly lower in volume then the left ear, making music while working out with both in my ear very annoying.

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1,341 Replies
userBeM7tmRQF6
Astronaut
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Galaxy Buds

One of my galaxy buds recently stopped playing sound even when it is fully charged, I have read that this is a common problem and that there is no fixing it, and that i am to receive a replacement pair of galaxy buds. How do I do this?

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userdO4uwaxslc
Constellation
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Galaxy Buds

I just bought Galaxy Buds and the right bud is not charging correctly and often dead until I readjust and charge alone.  It seems like a malfunction, but I cannot schedule a service call because your bot system is horrible and keeps bringing me to a place where I cannot schedule service!  These are NEW bought from your site!  Do you support your products?  How can I get a replacement pair that charge correctly?

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userdO4uwaxslc
Constellation
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Galaxy Buds

I rec'd a message that this post was removed because there is a post elsewhere with the same subject.  Care to share where I can get an answer?  This is SO frustrating!

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SamsungQue
Samsung Moderator
Samsung Moderator
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Galaxy Buds

I would like to look into this issue for you. Can you send me a private message using this link here? (http://bit.ly/2HP0oRi) Provide the following information.

  • Model number
  • Serial number
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SamsungZell
Samsung Moderator
Samsung Moderator
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Galaxy Buds

Hey there! @3pcssuits 

I would be happy to look into your concerns.


Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL


Model code:
Serial Number:
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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SeigiVA
Constellation
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Galaxy Buds

I bought these buds like a month ago and the right earbud just stopped getting any louder. It was working perfectly earlier today, but the right earbud just stopped having any volume after taking them off the charger. I did all (all) the troubleshooting from the last few threads I saw. Not sure what to do with this but can I get some help?

 

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userF0HxdAqqvO
Constellation
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Galaxy Buds

Hi, Past two days my 2019 galexy buds RHS volume is low with volume high. Tried with factory reset. No luck. Couly you help to resolve my right G-buds' low volume issue? Note: It's under warranty Jan 2021. Purchased directly from samsung site on nov 2019 with note 10+.

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userF0HxdAqqvO
Constellation
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Galaxy Buds

Hi. I tried most of the options mentioned/solution provided. Could you let me know what should I do? Its under warranty and brought from Samsung website.

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userF0HxdAqqvO
Constellation
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Galaxy Buds

Hi,

This is more than 2 week now. If unable to provide support for this issue. Could you help on how to get warranty/replacement support. ?

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SamsungQue
Samsung Moderator
Samsung Moderator
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Galaxy Buds

Have you tried these troubleshooting steps?

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