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Original topic:

One Galaxy Bud volume super low

(Topic created on: 7/1/19 9:41 PM)
3pcssuits
Cosmic Ray
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Galaxy Buds

Had these shortly after launch and having problems with the right earbud being significantly lower in volume then the left ear, making music while working out with both in my ear very annoying.

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1,341 Replies
userF0HxdAqqvO
Constellation
Options
Galaxy Buds

Yes tried these  options and didn't work.

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useryQnoN7s9pI
Astronaut
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Galaxy Buds

My galaxy buds were working fine until the other day. My volume is all the way up but they are very quite. My right bud barley even works. 

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Tulizx
Constellation
Options
Galaxy Buds

Join the club. Samsung will go out of their way to deny you warranty.

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3pcssuits
Cosmic Ray
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Galaxy Buds
I got rid of them and got the new active plus with no issue so far
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User1801231
Constellation
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Galaxy Buds
I have had the galaxy buds for a year and had this same problem multiple times before. The left bud just has half the volume as the right side one. I had sent my pair back to Samsung and got a new pair and again the same problem. After getting my new pair, I had the same problem and just disconnected and connected to multiple devices like my computer and iPad and watch and phone which fixed it before. I even cleaned em out thoroughly and tried everything but still aren't fixed.
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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Buds

Can I please have your ticket numbers in a private message: http://bit.ly/2JH2rq2


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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TherealSD
Constellation
Options
Galaxy Buds
The left side Samsung Galaxy earbud has no sound coming out of  it when im on the phone or while listening to music but when you press the button to locate your ear buds you can hear the sound coming from it perfectly fine...  any ideas ? 
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SanityMad
Astronaut
Options
Galaxy Buds
I also have no sound left ear Samsung bud. purcased in July, all was OK for a month. not sure if it charges. I'm going to check this possibilty of finding location sound. I've had Tmobel tell me to contact Samsung directly. Don't care much for their customer care, I would if they had any.
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SamsungMoon
Samsung Moderator
Samsung Moderator
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Galaxy Buds

Hello!

 

Have you checked the Wearables app to see if there is an update for your buds?

 

Have you been able to reset your buds through the Wearables app? You can do so by going to the Wearables app>About Buds>Reset Buds. 

 

I would also recommend unpairing and repairing your buds from the Wearables app and Bluetooth menu after clearing the cache and data from the Wearables App. You can do this by navigating to Settings>Apps>Wearables App>(Force Stop the app)>Storage, from here you can clear the cache and data. 

 

If you are still experiencing this symptom after performing this, I would recommend getting your device evaluated by a technician to diagnose and repair your symptom. I would be happy to look into service options for you. Could you please provide me with the model and serial number for your Galaxy buds in a private message to do so? https://bit.ly/2SUXRar 

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userCB9DJaRKyA
Constellation
Options
Galaxy Buds

Never had an issue with them until the latest Samsung system update on 11/20/20. Now the right earbud is barely audable at the highest volume while left earbud is normal. Both are super clean, never had any water damage.

 

Nothing helps not resetting, re-pairing, pairing to other devices. the left bud is just very quiet since the update and maybe its something that can be patched in future update.

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