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Constellation

Galaxy buds

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The right ear on my galaxy buds stop working is there a way I can fix this I got them with the note 10 promotion 

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Samsung Moderator
Samsung Moderator

Re: Galaxy buds

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Can you please elaborate on the symptoms you are experiencing with your right Galaxy bud?


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Constellation

Re: Galaxy buds

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I cant hear  anything my right ear just went out 

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Samsung Moderator
Samsung Moderator

Re: Galaxy buds

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Have you tried resetting your Galaxy buds?


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Constellation

Re: Galaxy buds

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No I haven't can you tell me how to do that 

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Samsung Moderator
Samsung Moderator

Re: Galaxy buds

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Give this link a try: http://www.samsung.com/us/support/troubleshooting/TSG01111323/#reset-your-galaxy-buds-or-gear-iconx


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Constellation

Re: Galaxy buds

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When I reset it still doesn't work 

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Samsung Moderator
Samsung Moderator

Re: Galaxy buds

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Thank you for that information. I would recommend an accessory exchange. Can you please provide me with the following information:

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Place of Purchase:
Bill of Sale:
Model Code:
Serial/IMEI Number:


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Constellation

Re: Galaxy buds

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Is this going to be posted or is this a private message 

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Constellation

Re: Galaxy buds

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I reset them and my right bud still won't work I can't hear anything 

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