cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Asteroid

Re: Galaxy Buds- Right earbud Not Charging

JUMP TO SOLUTION

How do you reset them?

Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: Galaxy Buds- Right earbud Not Charging

JUMP TO SOLUTION

Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01111287/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...
Highlighted
Asteroid

Re: Galaxy Buds- Right earbud Not Charging

JUMP TO SOLUTION

I cant connect them to the galaxy wearable app becasue the bud isnt charged.  out of the box they connected and i updated them adn the update froze so i had to stop the app and they never connected again.

Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: Galaxy Buds- Right earbud Not Charging

JUMP TO SOLUTION

Give this a try: Ensure the BT connection is disconnected from the phone’s settings & place the earbuds back into the cradle for 1 minute. Make sure the Galaxy Buds are charged for at least 15 minutes & re-pair to the phone


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...
Highlighted
Asteroid

Re: Galaxy Buds- Right earbud Not Charging

JUMP TO SOLUTION

Can they connect to the phone if only 1 bud is charged, because only my left bud charges till the charge light turns green. The right bud is always red.

Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: Galaxy Buds- Right earbud Not Charging

JUMP TO SOLUTION

Are you using the original Samsung charger plugged into a wall outlet to charge the buds? Have you verified the charging contacts are clean, and the buds sit correctly in the cradle?



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...
Highlighted
Asteroid

Re: Galaxy Buds- Right earbud Not Charging

JUMP TO SOLUTION

Yes, yes and yes

Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: Galaxy Buds- Right earbud Not Charging

JUMP TO SOLUTION

Will you please send a PM with the model code and serial number of the Buds? http://bit.ly/2Kq3B5F



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...
Highlighted
Asteroid

Re: Galaxy Buds- Right earbud Not Charging

JUMP TO SOLUTION

Any update? I'm having the same problem...

Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: Galaxy Buds- Right earbud Not Charging

JUMP TO SOLUTION

@userq9NBIOOKc0 have you tried any of the troubleshooting mentioned previously in this thread?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...