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Constellation

One bud not working

My right ear bud shows the red led charging indicator on the case and will not charge. It wont turn on or make any audible noise when I put them in the ear. It is as if it is completely dead. I've taken it apart to check for damage and it is completely fine. Any help??? 

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Samsung Moderator
Samsung Moderator

Re: One bud not working

Thank you for reaching out. As self-repair voids our warranty, you would be responsible for the cost of repair. I would recommend reaching out to our customer service team directly at 1-800-726-7864 for further assistance.


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