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Original topic:

Please allow us to locate our buds by the charging case

(Topic created: 04-10-2023 06:22 AM)
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Anonymous
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Galaxy Buds

It's 2023 the fact that we don't have the ability to locate the galaxy buds unless they are connected via Bluetooth is ridiculous. I don't understand why we can't locate the case itself. Hopefully for future models this needs to be implemented.

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Samsung_Moderator
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Galaxy Buds

Thank you for reaching out. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.

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Anonymous
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Galaxy Buds
Actually you can go into the smart things options and pair your buds then select allow devices to be found & then off-line finding devices. If they are dead it will send you the last location.
Anonymous
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Galaxy Buds
Unfortunately they still aren't showing and that's already set up
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Anonymous
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Was it set up b4 they died?
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Samsung_Moderator
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Community Manager
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Galaxy Buds

Thank you for reaching out. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.

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Anonymous
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Galaxy Buds
Again that is in the Smart Things Find Settings. Screenshot_20230410_083414_SmartThings_1000006073_1681133654.jpgScreenshot_20230410_083440_SmartThings_1000006075_1681133680.jpg
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