Thanks for reaching out! I would try resetting the earbuds. If that does not correct the issue, an exchange would be recommended. For additional assistance, please send a private message with the model code, the serial number and a copy of the proof of purchase: http://bit.ly/2XERsky
I am sorry you have tried all the troubleshooting steps to get this issue solved with your buds and the problem is still re-occurring. It sounds like a hardware issue.
My suggestion is to call 1800-SAMSUNG (1800-726-7864). Once you call them, try to reach a representative and have the valid proof of purchase handy and the serial number of the device. Let them know you want to mail in the buds for service and they will email you a UPS shipping label and give you the proper instructions on how to do this process. It typically takes 7-14 business days for you to receive them back. The serial number and the proof of purchase is typically what is needed as long as the device was purchased less than a year ago. They will send you an exchanged new pair once this whole process is completed, as long as the device is still in warranty and has no physical/liquid damage. Everything will be explained in the phone call once you call the call center.
If you have any questions, please let us know.
For this issue what you do is you call Samsung Customer Service to check to see if you have warranty . If you have warranty you are eligible to request for a replacement.For replacement , you need to call Samsung, the hotline is indicated in this link: https://www.samsung.com/us/support/contact/. The number is going to be listed on that link, call that number and speak to a representative. Please be sure to have the proof of purchase handy because you will have to submit that. They will provide you with a UPS shipping label and will give you all of the instructions