I bought my wife some iconx in January. Then last week she explained to me that the right one would not charge. When I put it in the case, the left one would charge but the right one just flashed red. I reset it and now it turned green but when I open the Wear App, the right side has an explanation point next to it. No sound or anything comes out of it.
Solved! Go to Solution.
If you don't mind sending a private message here providing the full model code and serial number so I can look into your warranty status?
The unit will require service. Please feel free to reach out to us directly via one of the following options and include a link to this thread.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
Had the same thing happen with my Galaxy Buds. Sent them back since I was still within warranty. They told me to try them on another device to see if the same issue was replicated.