JUMP TO SOLUTION Solved

Original topic:

Right Bud Not Connecting

(Topic created on: 10/10/20 2:15 PM)
LordGalaxus
Cosmic Ray
Options
Galaxy Buds
***
Hello, I have the Galaxy Buds + (from release if that matters) and this isn't the first time I've had connectivity issues but this is the first time it's lasted this long.

When plugged into charger(while in case) the Right Bud won't charge or connect. The left bud and case are at 100% while the right is showing nothing.

I've tried everything from resetting, charging, clearing data/app cache, nothing has worked. There isn't any physical/hardware damage, this seems to be a software problem. I previously updated the app about 2 days ago, and there is another update but I can't do that one because the Right Bud won't connect. It also wasn't connecting 2 days ago when I updated the app which made me think it was an app update and not a buds update.

Please Help! Any Ideas? I've been to videos and forums, I don't know what to do.


***EDIT: After hard resetting, now both buds(and case) won't connect through the app at all, I don't know what to do.

1 Solution


Accepted Solutions
Solution
SamsungRei
Samsung Moderator
Samsung Moderator
Options
Galaxy Buds

With the buds not connecting to the app, please send a private message with the model code and the serial number for service options. http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

0 Likes
Reply
4 Replies
userThy9UxpvxE
Constellation
Options
Galaxy Buds
having same issue
0 Likes
Reply
Solution
SamsungRei
Samsung Moderator
Samsung Moderator
Options
Galaxy Buds

With the buds not connecting to the app, please send a private message with the model code and the serial number for service options. http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

0 Likes
Reply
atheistJesus666
Constellation
Options
Galaxy Buds
right one won't play sound
0 Likes
Reply
SamsungMoon
Samsung Moderator
Samsung Moderator
Options
Galaxy Buds

An Accepted Solution has been marked, and provided for this thread. The thread will now be locked for further replies. in hopes to keep the integrity of the thread from steering in a non-technical manner. We understand the solution marked may not be a solution for everyone, If you have a separate concern or question, feel free to Private message a moderator or post a new thread with additional details. Please note duplicate posts on similar subjects starting 2/1/21, will be removed in order to keep our community organized and make it easier for our users to find needed content. Remember that if you do make a new post, please include as many details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring. Thank you for being part of the community!

0 Likes
Reply