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Constellation

Right Earbud drain

I purchased a pair of Samsung Galaxy Buds for my wife, and the right earbud drains faster than the left -- we fully charged the buds last week, and today the right bud is at 15% while the left bud is at 100%.  This is a consistent problem.  We've tried resetting the buds, but this seems to have no effect.

What can we do?

3 REPLIES 3
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Supernova

Re: Right Earbud drain

https://www.samsung.com/us/support/answer/ANS00078085

Try resetting, using another charging cable, cleaning the case and contacts with alcohol rubbing solution.

Hope that helps!

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Constellation

Re: Right Earbud drain

Yep, have tried:

* separate charging cable

* resetting the buds

* cleaning the case and contacts (on both sides)

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Samsung Moderator
Samsung Moderator

Re: Right Earbud drain

Thank you for that information. I would recommend a service repair. Can you please provide me with the your full model number and the serial number on the bottom of your Galaxy buds charging case in a private message: http://bit.ly/2JH2rq2


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