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(Right) Galaxy Bud Battery Drain?

(Topic created on: 4/11/20 3:01 AM)
userFTv11wi3xI
Constellation
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Galaxy Buds

I've had my Galaxy Buds+ since April 3rd, and I noticed that the battery on my right earbud tends to drain faster than my left earbud by about 5%, even after letting them charge in the case until they reach 100%.

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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Buds

Thanks for reaching out! I will be happy to look into this for you. Please send a private message with the model code, the serial number a copy of the proof of purchase. http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Buds

Thanks for reaching out! I will be happy to look into this for you. Please send a private message with the model code, the serial number a copy of the proof of purchase. http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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mchivara
Product Expert
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Galaxy Buds

Hello,

 

I am sorry you have tried all the troubleshooting steps to get this issue solved with your buds and the problem is still re-occurring.

 

My suggestion is to call 1800-SAMSUNG (1800-726-7864). Once you call them, try to reach a representative and have the valid proof of purchase handy and the serial number of the device. Let them know you want to mail in the buds for service and they will email you a UPS shipping label and give you the proper instructions on how to do this process. It typically takes 7-14 business days for you to receive them back. The serial number and the proof of purchase is typically what is needed as long as the device was purchased less than a year ago. They should be able to give you replacement buds once this process is fulfilled.

 

If you have any questions, please let us know.

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