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Original topic:

(Right) Galaxy Bud won't charge or connect?

(Topic created on: 3/23/20 1:14 PM)
userRinVqQ0FBA
Constellation
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Galaxy Buds

My right galaxy bud has stopped working. It won’t charge, pair, make the pairing(sensor) noise when it’s picked up from the charging case. However it does activate the Red Light  on the case when placed back inside. Not sure if the charging spots on the buds have stopped working. When I go on my Galaxy Wearables app, it shows the left bud’s stats and battery life while the right shows that it’s disconnected or just not charged. I looked into trying to resetting the ear buds but nowhwere in my wearable app allows me to do so. I cant update one without the other. Someone please advise!

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userqXLuljOfi8
Astronaut
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Galaxy Buds

It's been 4 days since my ear buds were working. I am using the original cable, resetting the ear buds, restarting my phone. All the possible troubleshooting to fix my buds, but nothing happens. The right ear bud shows a "!" mark and is always on a red light, it never turns green. Please help.

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SR2_EroK
Product Expert
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Galaxy Buds

Sorry to hear you have been having issues with your buds. It sounds like you have done all the troubleshooting steps, I would recommend contacting 1800Samsung to hep set up a warranty replacement. You will need to provide the serial number found on the bottom or the original box it came in.

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DearAnonymous
Product Expert
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Galaxy Buds

With the troubleshooting you have done my reccomendation is to call 1 (800) SAMSUNG and ask for a warranty claim.

 

You may want to double check that your buds themselves are up to date in the Galaxy Wear app

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Cindy-Flores89
Product Expert
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Galaxy Buds

You've done all the trouble shooting steps. I suggest you make sure the updates are all up to date for the wearable app as well as the buds themselves (you'll find that update info withing the wearables app)if that still doesn't work 800SAMSUNG is the last resort. 

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SamsungZell
Samsung Moderator
Samsung Moderator
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Galaxy Buds

Hey there! @userqXLuljOfi8


I would be happy to look into your concerns.


Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL

 

Model code:
Serial Number:
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Brian_SMG
Product Expert
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Galaxy Buds

@userqXLuljOfi8 

 

I had the same issue, have you tried letting both buds die completely? attempt that once its unpaired. re plug to charge, and restart the pairing process. do you have different ear tips on your buds by chance? it might be pushing the bud away from the proximity sensor as well. i hope this helps! also if the bud is low on audio on either end flip the ambient sound on and off seems to fix my buds problem and now they work fine.

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mchivara
Product Expert
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Galaxy Buds

Hello,

 

I am sorry you have tried all the troubleshooting steps to get this issue solved with your buds and the problem is still re-occurring.

 

My suggestion is to call 1800-SAMSUNG (1800-726-7864). Once you call them, try to reach a representative and have the valid proof of purchase handy and the serial number of the device. Let them know you want to mail in the buds for service and they will email you a UPS shipping label and give you the proper instructions on how to do this process. It typically takes 7-14 business days for you to receive them back. The serial number and the proof of purchase is typically what is needed as long as the device was purchased less than a year ago. They should be able to give you replacement buds once this process is fulfilled.

 

If you have any questions, please let us know.

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userUW2wMZjnYE
Constellation
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Galaxy Buds

Hi, i'm having problems since yesterday with my left side ear bud, i noticed that some people are experiencing the same issues. I already tried the troubleshooting things but wont budge. It appears with a explamation point in the galaxy wearable. Are there any other solutions that could help me fix it?

AtibaW
Product Expert
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Galaxy Buds

Hi userUW2wMZjnYE hope all is well besides you galaxy buds issue.

 

Some things to trouble shoot are that you have the galaxy wearables app updated to its latest version and that you have your galaxy buds in the charging case with the lid open (this is pairing mode) while in the galaxy wearables app searching for devices. If that doesn’t work for you try clearing the cache of the galaxy wearables app. This is done by:

 

  1.  From the home screen drag from top of screen to reveal Settings on top right of screen.
  2. Select the Apps option from within the settings.
  3. Scroll through your apps until you find galaxy wearables or search of it in the top left search bar.
  4. Once the galaxy wearable app is selected choose the storage option.
  5. Once in the storage tab clear cache option should be on the bottom of the screen select it.

*IF YOU HAVE DONE THIS AND ITS STILL NOT WORKING I SUGGEST GETTING A @SamsungModerator INVOLVED FOR MAIL IN SERVICE*

 

 

Also hear is a link on Pairing devices provided by Samsung care:

https://www.youtube.com/user/samsungspstv/search?query=pairing+galaxy+buds+

 

 

 

 

 

 

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you

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userUW2wMZjnYE
Constellation
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Galaxy Buds

Hi, i tried to do the cleaning cache thing and still doesn't work. How can I get a samsung moderator from here?

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