Original topic:

Right bud not charging

(Topic created on: 3/10/21 5:48 AM)
usergcs5vAfORe
Constellation
Options
Galaxy Buds

@SamsungAdam The right bud is not charging at all. The left one charges and functions properly. If I  place the right one alone into the charger the light remains red and doesnt turn green what so ever. Everything that I am using is original. Can you please help me with this. I hardly used my earbuds for a month. 

0 Likes
4 Replies
userh2h5qflXe4
Astronaut
Options
Galaxy Buds
I am having the same problem but with left earbud. I've never dropped them or the case. It happened after I updated them and resetting them did nothing.
0 Likes
SamsungMoon
Samsung Moderator
Samsung Moderator
Options
Galaxy Buds

Hello!

 

Thank you for reaching out. Are both your Galaxy bubs still connecting to the Wearables app?  Have you had a software update to your Galaxy buds recently?

 

Here's some tips and precautions when charging your Galaxy buds: https://www.samsung.com/us/support/answer/ANS00078081/

0 Likes
userhPggiuE1Pj
Asteroid
Options
Galaxy Buds

I am seeing this a lot and I have the same issue. I'm guessing that people are seeing something similar to my screen shot below. The bud is not found, will not connect, and will not update because it will not connect. 

xk5io5iwaag41.jpg

0 Likes
SamsungMoon
Samsung Moderator
Samsung Moderator
Options
Galaxy Buds

Thank you for providing that screenshot. Experiencing this symptom I would recommend getting your device in the hands of a technician so they can evaluate and repair your symptom. I would be happy to look into service options for you, could you please provide me with the model and serial number for your device in a private message? https://bit.ly/2SUXRar 

0 Likes