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Constellation

Right bud not working

Basically my right bud doesnt work anymore, It started with it glitching sometimes, now I have to have it in a special position that is uncomfortable and makes the sound quality worse. If I happen to touch it or if the wind moves it It wont play any audio but the controls still works or atleast they to sometimes. I dont know if the audio lowers when it happens or if it just refuses to play the audio when I moves but is like some feedback on this problem.

3 REPLIES 3
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Asteroid

Re: Right bud not working

Samsung has done a lot of updates to the Galaxy buds and buds plus. I have both. Try and do your updates with the Gear wearable app.
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Asteroid

Re: Right bud not working

I hope this helps. If it doesn't send your galaxy buds back for a replacement. Your warranty should be still good also make, sure they are reqistered if they can be with Samsung.
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Samsung Moderator
Samsung Moderator

Re: Right bud not working

Thank you for reaching out. I would recommend a service repair. Can I please have your full model number and serial number in a private message: http://bit.ly/2JH2rq2


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