Original topic:

Right bud won't connect

(Topic created on: 12/2/20 1:50 PM)
userVJKgVdxQBv
Constellation
Options
Galaxy Buds
I can't get the right ear bud to connect. Ive updated Wear app, tried turning off then on Bluetooth, tried holding down buttons on buds for 3 seconds, even restarted phone. Nothing seems to let me reconnect right bud HELP
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2 Replies
userxl5xWtB3bT
Constellation
Options
Galaxy Buds
same with my left bud....help us plz!!
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SamsungMoon
Samsung Moderator
Samsung Moderator
Options
Galaxy Buds

Hello!

 

Have you been able to reset your buds through the Wearables app? You can do so by going to the Wearables app>About Buds>Reset Buds. 

 

I would also recommend unpairing and repairing your buds from the Wearables app and Bluetooth menu after clearing the cache and data from the Wearables App. You can do this by navigating to Settings>Apps>Wearables App>(Force Stop the app)>Storage, from here you can clear the cache and data. 

 

If you are still experiencing this symptom after performing this, I would recommend getting your device evaluated by a technician to diagnose and repair your symptom. I would be happy to look into service options for you. Could you please provide me with the model and serial number for your Galaxy buds in a private message to do so? https://bit.ly/2SUXRar

 

Let me know if this helps!
 

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