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Constellation

Right ear bud won't connect

The right earbud of my galaxy buds plus just won't connect to any device.

I have tried restarting, unpairing and connecting again, resetting the buds, but nothing works.

The touch response on the bud is not working and in the Galaxy Wearable App it shows 'disconnected'. Latest version of the app is installed. 

Pl. resolve or help with a replacement. 

2 REPLIES 2
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Re: Right ear bud won't connect

Mine did the same.I let my battery completely die and recharged them.It worked for me.I haven't had a problem since.
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Samsung Moderator
Samsung Moderator

Re: Right ear bud won't connect

@userE7u4AOTxQb  Once you try the troubleshooting provided by @SamsungTonitee_, if both earbuds will still not pair, please send a private message with the model code and the serial number. http://bit.ly/2XERsky



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