I have performed the troubleshooting listed on this page - https://www.samsung.com/us/support/troubleshooting/TSG01111318/
There is an update available for the earbud, however only thee left earbud is able to conenct to the galaxy wearables app and hence cannot be updated.
Please let me know what can be done
I would be happy to look into your concerns.
Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL