Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01111287/
I cant connect them to the galaxy wearable app becasue the bud isnt charged. out of the box they connected and i updated them adn the update froze so i had to stop the app and they never connected again.
Give this a try: Ensure the BT connection is disconnected from the phone’s settings & place the earbuds back into the cradle for 1 minute. Make sure the Galaxy Buds are charged for at least 15 minutes & re-pair to the phone
Are you using the original Samsung charger plugged into a wall outlet to charge the buds? Have you verified the charging contacts are clean, and the buds sit correctly in the cradle?
Will you please send a PM with the model code and serial number of the Buds? http://bit.ly/2Kq3B5F
@userq9NBIOOKc0 have you tried any of the troubleshooting mentioned previously in this thread?