a quick question gentlemen
fairly a brand new Buds+ here.
Since this morning right side bud icon
grayed out while left side and the case
Every suggestions I found has been done still
Thank you in advance.
If you are still unable to connect both earbuds, please send a private message with the model code and the serial number. I will be happy to look into this further. http://bit.ly/2XERsky
Thank you for reaching out. Have you been able to try unpairing and repairing your buds from the Wearables app and Bluetooth menu after clearing the cache and data from the Wearables App? You can do this by navigating to Settings>Apps>Wearables App>(Force Stop the app)>Storage, from here you can clear the cache and data.
I would also recommend checking the connection on the cradle to make sure it is clean and free of debris. Here is a link with some good tips on this. https://www.samsung.com/us/support/answer/ANS00086123/
If you are still experiencing this symptom after performing this, I would recommend getting your device evaluated by a technician to diagnose and repair your symptom. I would be happy to look into service options for you. Could you please provide me with the model and serial number for your Galaxy buds in a private message to do so? https://bit.ly/2SUXRar
Hey guys I am also having issue with Galaxy buds+ (right earbud) showing disconnected.
I have reset the earbuds+
Uninstalled and re-installed galaxy wearable software on my Samsung S10
disconnected / removed and repaired my Bud+ with my phone
The right bud is still showing "disconnected , greyed out".
Could support please assist:
I opened my new samsung buds plus and the right bud doesn't want to show up or connect.
I have tried all suggestions on the forum but nothing seems to switch the bud on or allow it to connect.
Thanks in advance.