Right galaxy buds+ showing disconnected

[userkoRKSqa5iM]

My galaxy buds+ have been fine up to this point untill 2 days ago when the right one started showing disconnected and it seems like it is completely dead. I have tried all the fixes on the community but nothing seems to be working. I am in a place where accessing samsung services would be bery difficult. I would love if an update can be sent to reconmect right bud

[SamsungAdam · Accepted solution]

There are many reasons you could be experiencing these symptoms.

 Have you had a software update to your Galaxy buds+ recently?

- If yes, check to see if you have 2 different software version on your Galaxy buds

Did the bud you are experiencing these symptoms with ever connect?

- If yes, how long have you been experiencing these symptoms?

I would recommend trying to connect your buds individually to see if you can connect your the bud that is experiencing these symptoms.

If your phone cannot connect to one or both of your Galaxy Buds+ or Gear IconX, getting them to connect again will only take a couple of steps. Performing a restart on the earbuds, resetting the Bluetooth connection, or updating the Galaxy Wearable app will normally fix the issue.

Give this link a try for issues with your Galaxy buds+ connecting: http://www.samsung.com/us/support/troubleshooting/TSG01111318/

If you have tried all the troubleshooting steps provided and are still experiencing these symptoms, I would recommend a service repair. Can you please provide me the following information in a private message: http://bit.ly/2JH2rq2

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Bill of Sale:
Model Code:
Serial/IMEI Number:

[userCh3cHif2MY]

I am hoping i can get some assistance.  My buds are fairly new but the left bud stopped working all of a sudden.  Doesnt connect at all and dont know if its charging or not.  Please help

[user0OWt8hmsGj]

I just unboxed my new buds + and the right side isn't working idk if it's charging either. I let them sit for a few hours and the right side is just no and Won't connect. Idk what to do please help but it says it's not connecting

[userSWmf999fJe]

My right galaxy but plus is not being recognized and shows has disconnected on the Samsung app. I am adding a picture of the bottom of my case. As these are red in color it is almost impossible to read the serial number. Look forward to your guidance

[JohnLoose]

@userSWmf999fJe 

Give these guides a try and let us know if the issue is helped by them:

• https://thedroidguy.com/galaxy-buds-pairing-issues-1117009
• https://www.samsung.com/us/support/troubleshooting/TSG01111318/
• https://www.samsung.com/us/support/answer/ANS00086702/

Still won't work? Try Resetting

https://www.samsung.com/us/support/answer/ANS00078085/

Navigate to and open the Galaxy Wearable app on your phone: For the Galaxy Buds or Buds+, tap About earbuds. Tap Reset earbuds, and then tap Reset to confirm. 

Still need help? You may need to contact Samsung Support for assistance:

Inside the US? --> https://www.samsung.com/us/support/contact/

Outside the US? --> https://www.samsung.com/us/common/visitlocationsite.html

--

[Hotdog201]

I am having the same issue with my EARBUD+ on the right earbud. Can you help me?

-Thomas

[user43GE9MCE8g]

Hello

My galaxy buds plus is not discoverable on Bluetooth or on galaxy wearable app. They are fully charged showing green light. If I touch it for a few seconds it does not make a beep or nothing.

[userrTdsp3aDhO]

My galaxy buds+ Im teying to connect but the left bud is saying disconnected help me!

[useroq20K4F4wn]

Hello, I have a connection problem between one of my buds + and my galaxy s10+
I show you a photo attached.
I have already tried resetting, no success
The touchpad of the buds does not react there is no sound ... it came suddenly ..
What to do ?
Thank youMy screenshot