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Samsung Buds ÷ shows charging but the battery is dying and they will not connect to Wearables app

(Topic created: 06-20-2021 11:29 AM)
Tisa523
Constellation
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Galaxy Buds

I am having a hard time charging my earbuds. It keeps saying it's charged when I know it's dying. I never had this problem with the old earbuds.  It's also not connecting to my wearable app. I have tried everything to get it to connect. HELP!!

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Polar_Cats
Astronaut
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Galaxy Buds
I have a pair of galaxy buds that also say they are charging but are not. Have you made sure they are clean? They might now be able to charge if they are not.
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Tisa523
Constellation
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Galaxy Buds
I haven't used them that much to get them dirty. I never had this problem with the older version earbuds. I am so done with this. I use these overnight when I work.
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Andytheman
Comet
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Galaxy Buds
Pro ear buds + typical problem. Lots of complaints.
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Solution
SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Buds

I know how frustrating it is when your earbuds are not working correctly! When the earbuds are unable to connect to the Wearables app, regretfully, there are no troubleshooting steps available and service would be recommended. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky



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