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Samsung Galaxy buds disconnecting in seconds after connecting

(Topic created on: 4/23/19 6:54 AM)
userlGrHQaWss4
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Galaxy Buds

Since yesterday I am facing this issue with the samsung galaxy buds. After connecting to my samsung galaxy s10 plus it disconnects itself within seconds. I do not need to do anything it just disconnects on its own. I got my buds last week, they were working fine till yesterday. 

Really disappointing from the product. 

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SamsungJoJo
Samsung Moderator
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Galaxy Buds

Have you tried resetting the buds? Also, Try going into your settings > apps > 3 dots in the top right corner > system apps > Bluetooth > force stop > clear cache.

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SamsungJoJo
Samsung Moderator
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Galaxy Buds

Have you tried resetting the buds? Also, Try going into your settings > apps > 3 dots in the top right corner > system apps > Bluetooth > force stop > clear cache.

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userlGrHQaWss4
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Galaxy Buds

Resting  was difficult as buds were getting disconnected quickly. 

But in the end I was able to reset it. Now buds are working normally. 

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user0WNcohfXIO
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Galaxy Buds

I tried this and it did not work. Still, only connects for a few moments and then disconnects. I have the buds in my ears literally less than two feet from my phone. 

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SamsungAdam
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Galaxy Buds

@user0WNcohfXIO What type of device are you pairing with your Galaxy buds?


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user0WNcohfXIO
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Galaxy Buds

Samsung Galaxy S9 - my Samsung Tab A won't even connect to them at all. 

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SamsungGill
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Galaxy Buds

@user0WNcohfXIO Have you tried restarting both devices and trying again? 

 

If the Galaxy Buds touchpad won't work, or they are otherwise unresponsive, you can restart the Galaxy Buds by putting each of the earbuds into the respective slots in the case and remove them after at least 7 seconds. Keep the case open while restarting.

 

The Galaxy Buds will exit Bluetooth pairing mode after 3 minutes. Insert the Galaxy buds back into the case and open the case to enter pairing mode again. 
You can manually enter Bluetooth pairing mode using the touchpad: Tap, then Tap & Hold the Galaxy Bud.

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user0WNcohfXIO
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Galaxy Buds

Hi, they work - they turn on - the connect and promptly disconnect.  This goes on repeatedly.  They will not STAY connected. 

 

This is with Galaxy S9 I got in February. 

 

This happens at my office only where there are a lot of bluetooth devices - so not sure this is the issue. They work fine at home, in the park, at the gym.  

 

I have unpaired - repaired - uninstalled the app - reinstalled the app - restarted the buds - NOTHING WORKS!!! Suggest something original please.  

Eternam
Constellation
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Galaxy Buds

I had the same problem. Finally, I performed a reset on the ear buds. While they were briefly connected, I opened the wearables app -> About Earbuds -> Reset Earbuds. 

 

That will perform a factory reset of the earbuds. Afterwards, you'll have to repair the buds through the wearables app. 

 

That fixed my problem. 

 

Cheers

userHsHQHeN2rE
Constellation
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Galaxy Buds

They might be connecting to your computer. Try disconnecting them from there, this happened to me. It makes sense that they don't work in your office. But this only works if your Galaxy Buds  have ever been connected to your computer or any other device though.