Hello Samsung Team,
I've been using my same Samsung Galaxy buds for nearly three years. I only just recently considered escalating my issue, realizing it could have been widespread: the charging case for the Galaxy Buds no longer charges wirelessly whereas it used to. The wireless charging just stopped at one point. I am still able to charge via cable and both buds hold a charge. I have been using them daily for over two years.
It looks like this is a widespread issue based on the threads. Could a moderator please assist me?
I can provide the model # and serial # if requested.