Original topic:

Samsung find my mobile

(Topic created on: 5/2/21 12:58 PM)
Samsung_KJ502
Astronaut
Options
Galaxy Buds
I am trying to find my earbuds but when I try to access the find my mobile through  Samsung wearables it says app needs to be updated. Everything is updated and I have restarted my phone, what is left to be done and why does it say it needs to be updated when I can't update the app? 
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4 Replies
Samsung_KJ502
Astronaut
Options
Galaxy Buds
The galaxy wearables app?
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SamsungCole
Samsung Moderator
Samsung Moderator
Options
Galaxy Buds

Were you able to go into the Galaxy Store and the Google Play Store to check for an update to the wearables app? What happens if you clear the cache of the wearables app?


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Samsung_KJ502
Astronaut
Options
Galaxy Buds
This is the message in getting

Screenshot_20210502-211031_SmartThings_11022.jpg

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8364629q6361
Astronaut
Options
Galaxy Buds
I also just tried the "find my earbuds" button within the wearables app and it didn't work for me. I have everything updated, still doesn't work.... tried contacting customer service and can't get anything but an automated response that can't answer any of my questions
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