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Cgriffin21
Constellation

Speaker aren't loud

Hey I was using my Galaxy earbuds and I could barely hear the music being played from my phone at max volume on my right bud.. The other speaker on the other earbud works just fine.. Please help

3 REPLIES 3
Community Manager
Community Manager

Re: Speaker aren't loud

Please send us a private message with the full model, serial number of the buds along with your firmware version the buds are currently on and any ticket numbers you may have. 

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Samsung Moderator
Samsung Moderator

Re: Speaker aren't loud

Please send the information needed here: http://bit.ly/2GGYul4

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user7kQ4hBu0Lt
Constellation

Galaxy Buds left earbud extremely quiet

I have had my galaxy buds for 5 months now, and the left earbud suddenly got very quiet, to the point where I can barely hear it at max volume. I have currently tried every troubleshooting step including updating software, cleaning the earbud, connecting to a different device, and resetting the earbuds, but all to no avail. 

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