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Constellation

Super low volume

I have a pair of sm-r140 icon x buds. The volume is super low in both buds. Ive reset them, updated the software, cleaned them and nothing works. Can anybody help me?

3 REPLIES 3
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Product Expert

Re: Super low volume

Hello Samsung_IdwIuIS,

 

Sorry to hear about your buds, I have buds and loved them. Honestly you have done everything I would recommend on your icon x for troubleshooting. Only other feature you can try will be the equalizer to see if that adjust your audio or if you have a volume limit in place when using your headphones. If the problem persists I recommend calling 1-800-726-7864 or chat online https://www.samsung.com/us/support/contact/ to see what options are available for you.

Hopefully this helps. 

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Product Expert

Re: Super low volume

Hello,

 

I am sorry you have tried all the troubleshooting steps to get this issue solved with your buds and the problem is still re-occurring.

 

My suggestion is to call 1800-SAMSUNG (1800-726-7864). Once you call them, try to reach a representative and have the valid proof of purchase handy and the serial number of the device. Let them know you want to mail in the buds for service and they will email you a UPS shipping label and give you the proper instructions on how to do this process. It typically takes 7-14 business days for you to receive them back. The serial number and the proof of purchase is typically what is needed as long as the device was purchased less than a year ago. They should be able to give you replacement buds once this process is fulfilled.

 

If you have any questions, please let us know.

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Product Expert

Re: Super low volume

For this issue I would contact Samsung to see if I have warrenty so that i can request a replacement. For replacement , you need to call Samsung, the hotline is indicated in this link: https://www.samsung.com/us/support/contact/. The number is going to be listed on that link, call that number and speak to a representative. Please be sure to have the proof of purchase handy because you will have to submit that. They will provide you with a UPS shipping label and will give you all of the instructions

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