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Constellation

Touchpad issue when I connect one bud at a time.

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Performed a bud update yesterday, 6/12, and wearable update today, 6/13.

 

Using first Gen Galaxy Buds on my Galaxy S9.

 

I noticed that if I connect one bud at a time, the second bud touchpad is unresponsive. If I connect both at the same time, then both touchpads work. If I take them out of the case one at a time, close the case with one in it, or if I put one back into the case and take it out, then the second one's touchpad doesn't work. If I put the one with the touchpad that works back into the case the second buds touchpad still doesn't work. To fix, I have to put both in the case, close the case, and reopen.

 

Also, disconnecting the buds from BlueTooth and reconnecting doesn't fix the non-responsive touchpad. Only inserting into the case, and removing both at the same time fixes the issue.

 

Also, dual connection to my Dell laptop and phone does not work. I can connect to one or the other.

 

 

1 SOLUTION

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Constellation

Re: Touchpad issue when I connect one bud at a time.

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Resetting my earbuds seems to have fixed the issue.

View solution in original post

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Samsung Moderator
Samsung Moderator

Re: Touchpad issue when I connect one bud at a time.

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Hey there!

I would be happy to look into your concerns.

Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL


Model code:
Serial Number:
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Highlighted
Constellation

Re: Touchpad issue when I connect one bud at a time.

JUMP TO SOLUTION

Resetting my earbuds seems to have fixed the issue.

View solution in original post

Reply
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