Model number SM-R170 EP-QR170
Very faint volume in right earbud. Both fully charged, I have reset, turned off phone, connected to other device, and made sure is clean. Appears to be a lot of others with similar problem. Please advise on steps to solve issue.
Thanks for reaching out, Mr. Green. A service repair is recommended. Please send a private message with the serial number of the earbuds and a copy of the receipt. http://bit.ly/2XERsky