cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Constellation

Unable to connect to wearable app

Buds will connect to phone but not to wearable app .tried force stop and uninstall the app . Bluetooth reset still will not connect. Model sm-r170 epqr170 cradle 

2 REPLIES 2
Highlighted
Samsung Moderator
Samsung Moderator

Re: Unable to connect to wearable app

Hello there, could you clarify a few things for me so we can try to get this sorted out for you?

What device are you attempting to connect the buds to?

Has the device had any updates recently?

 

Could you give the steps listed in this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01111318/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...
Highlighted
Product Expert

Re: Unable to connect to wearable app

Hello,

 

I am sorry you have tried all the troubleshooting steps to get this issue solved with your buds and the problem is still re-ocurring.

 

My suggestion is to call 1800-SAMSUNG (1800-726-7864). Once you call them, try to reach a representative and have the valid proof of purchase handy and the serial number of the device. Let them know you want to mail in the buds for service and they will email you a UPS shipping label and give you the proper instructions on how to do this process. It typically takes 7-14 business days for you to receive them back. The serial number and the proof of purchase is typically what is needed as long as the device was purchased less than a year ago.

 

If you have any questions, please let us know.

Reply
Loading...