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Asteroid

Why can't I hear?

I can't seem to hear thru my galaxy buds. They used to be loud and clear but now it seems quiet and I can hear everything around me. I reset the settings and even adjusted the volume. They still sound quiet or low. Do the buds have their own volume button? Help! Thanks!

2 REPLIES 2
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Product Expert

Re: Why can't I hear?

Hello @JustinJay6900 ,

 

Have you also clean the buds? Sometimes dirt and debris gets trapped blocking the speakers from producing quality sound. 

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Highlighted
Product Expert

Re: Why can't I hear?

Hello,

 

I am sorry you have tried all the troubleshooting steps to get this issue solved with your buds and the problem is still re-occurring. It sounds like a hardware issue.

 

My suggestion is to call 1800-SAMSUNG (1800-726-7864). Once you call them, try to reach a representative and have the valid proof of purchase handy and the serial number of the device. Let them know you want to mail in the buds for service and they will email you a UPS shipping label and give you the proper instructions on how to do this process. It typically takes 7-14 business days for you to receive them back. The serial number and the proof of purchase is typically what is needed as long as the device was purchased less than a year ago. If it has been more than a year, there may be an out of warranty charge and this will all be explained in the phone call.

 

If you have any questions, please let us know.

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