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Original topic:

Wife's Right 2018 Iconx charged but doesn't work.

(Topic created on: 10/2/19 2:16 PM)
userBxqouEg281
Cosmic Ray
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Galaxy Buds

I bought my wife some iconx in January. Then last week she explained to me that the right one would not charge. When I put it in the case, the left one would charge but the right one just flashed red. I reset it and now it turned green but when I open the Wear App, the right side has an explanation point next to it. No sound or anything comes out of it.

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SamsungJoJo
Samsung Moderator
Samsung Moderator
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Just click on this link here. http://bit.ly/2GGYul4

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SamsungLarryK
Samsung Moderator
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Have you tried unpairing the buds and re-pairing them?

userBxqouEg281
Cosmic Ray
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No, I have not but I will try and get back to you.

userBxqouEg281
Cosmic Ray
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Ok, have unpaired and repaired them. Still nothing coming from the right side. Now its solid red, too.

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Charkatak
Supernova
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@userBxqouEg281 wrote:

Ok, have unpaired and repaired them. Still nothing coming from the right side. Now its solid red, too.


Don't know if your device is still covered by warranty, try contacting Samsung Tech support:

https://www.samsung.com/us/support/contact/


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SamsungJoJo
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Hello @userBxqouEg281,

 

If you don't mind sending a private message here providing the full model code and serial number so I can look into your warranty status?

Samsung_kcmRaH6
Astronaut
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Had the same thing happen with my Galaxy Buds. Sent them back since I was still within warranty. They told me to try them on another device to see if the same issue was replicated.

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userBxqouEg281
Cosmic Ray
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@SamsungJoJo how do I PM you in this forum?

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Solution
SamsungJoJo
Samsung Moderator
Samsung Moderator
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Galaxy Buds

Just click on this link here. http://bit.ly/2GGYul4

View solution in context

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