Wife's Right 2018 Iconx charged but doesn't work.

[userBxqouEg281]

I bought my wife some iconx in January. Then last week she explained to me that the right one would not charge. When I put it in the case, the left one would charge but the right one just flashed red. I reset it and now it turned green but when I open the Wear App, the right side has an explanation point next to it. No sound or anything comes out of it.

[SamsungLarryK]

Have you tried unpairing the buds and re-pairing them?

[userBxqouEg281]

No, I have not but I will try and get back to you.

[userBxqouEg281]

Ok, have unpaired and repaired them. Still nothing coming from the right side. Now its solid red, too.

[Charkatak]

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@userBxqouEg281 wrote:

Ok, have unpaired and repaired them. Still nothing coming from the right side. Now its solid red, too.

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Don't know if your device is still covered by warranty, try contacting Samsung Tech support:

https://www.samsung.com/us/support/contact/

[SamsungJoJo]

Hello @userBxqouEg281,

If you don't mind sending a private message here providing the full model code and serial number so I can look into your warranty status?

[Samsung_kcmRaH6]

Had the same thing happen with my Galaxy Buds. Sent them back since I was still within warranty. They told me to try them on another device to see if the same issue was replicated.

[userBxqouEg281]

@SamsungJoJo how do I PM you in this forum?

[SamsungJoJo · Accepted solution]

Just click on this link here. http://bit.ly/2GGYul4