cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Asteroid

Wireless charging

JUMP TO SOLUTION

My Samsung Buds have stopped charging using wireless function. My symptoms are exactly the same as other board posts here. All functions are normal except no wireless charging capability. Please assist. Buds were purchased in November 2019 as a Christmas gift began using January 2020.

1 SOLUTION

Accepted Solutions
Highlighted
Asteroid

Re: Wireless charging

JUMP TO SOLUTION

Thank you very much for sending me a replacement set of ear buds. Customer service was very timely and everyone I spoke with was very helpful. Thank you again 

View solution in original post

Reply
Loading...
4 REPLIES 4
Highlighted
Samsung Moderator
Samsung Moderator

Re: Wireless charging

JUMP TO SOLUTION

Have you tried resetting your buds through the wearables app?

Reply
Loading...
Highlighted
Asteroid

Re: Wireless charging

JUMP TO SOLUTION

Tried several times, it did not solve the problem. Still will not wirelessly charge.

Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: Wireless charging

JUMP TO SOLUTION

Could you please provide me with your full model code and serial number in a private message to assist further? https://bit.ly/2SUXRar

Reply
Loading...
Highlighted
Asteroid

Re: Wireless charging

JUMP TO SOLUTION

Thank you very much for sending me a replacement set of ear buds. Customer service was very timely and everyone I spoke with was very helpful. Thank you again 

View solution in original post

Reply
Loading...