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Original topic:

buds pro case not charging

(Topic created: 07-14-2021 09:36 PM)
user20fx6EZfxw
Astronaut
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Galaxy Buds

my buds pro just wouldn't charge from a few hours ago. It was working fine yesterday but I noticed that the led light on both outside and inside the charging case were not lighting on and I've been charging it for a few hours now but nothing is working. I've tried trouble shooting following the instructions on https://www.samsung.com/us/support/troubleshooting/TSG01206422/#samsung-earbuds-do-not-charge 

but that does not work either. I only bought this five months ago and haven't dropped it or anything. What can I do about it?

1 Solution


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Solution
SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Buds

Thank you for reaching out. As you have tried all the troubleshooting steps available I would recommend a service repair. Can you please provide me with the following information in a private message: https://bit.ly/3fbRevo

 

Full Name:
Physical address (including city, state, and zip code):
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Bill of Sale:
Model Code:
Serial/IMEI Number:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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2 Replies
CoolmanNikolai
Cosmic Ray
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Galaxy Buds
1-800-SAMSUNG request service ticket.
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Solution
SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Galaxy Buds

Thank you for reaching out. As you have tried all the troubleshooting steps available I would recommend a service repair. Can you please provide me with the following information in a private message: https://bit.ly/3fbRevo

 

Full Name:
Physical address (including city, state, and zip code):
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Bill of Sale:
Model Code:
Serial/IMEI Number:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

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