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Constellation

can't connect

I'm having issues connecting the buds to the wearables app.  

 

The buds plus  will connect to my phone via blue tooth and I'm able to hear music.  The issue is when I open wearables and try to connect to adjust ambient sound, equalizer, etc...it will not show a connected status.  Status remains "Disconnected from earbuds".

my phone is samsung galaxy note20 ultra  i have galaxy buds live but ok 

 

I've cleared the cache on my bluetooth, uninstalled and reinstalled wearbles, and still i have this problem.  

 anyone can help me 

 

2 REPLIES 2
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Constellation

Re: can't connect

I'm having the same issue. I figured I'd drop a post in case a solution comes by

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Samsung Moderator
Samsung Moderator

Re: can't connect

If the Buds Live is unable to connect to the Wearables app after all troubleshooting has been completed, service is recommended. For service options, please send a private message with the full model code and the serial number. http://bit.ly/2XERsky



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