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Asteroid

case won't charge

My galaxy buds case won't ever turn green now. Always red when on wireless charger or plugged in.

3 REPLIES 3
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Samsung Moderator
Samsung Moderator

Re: case won't charge

Have you already tried resetting the Galaxy buds through the wearables application?


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Asteroid

Re: Re: case won't charge

first of all that would not affect charging of the case and only affects the buds connection to the phone. the buds dont have to be connected to a device to charge and while charging they are not connected so resetting would be pointless.
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Samsung Moderator
Samsung Moderator

Re: Re: case won't charge

I would be happy to look into your concerns.

Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL

Model code:
Serial Number:


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