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Constellation

connection drops after update

my buds keep dropping connection after update r170xxu0atd2, the left ear touchpad stops working at times as well. it was working fine before the update and hope someone knows a fix to stop it

4 REPLIES 4
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Cosmic Ray

Re: connection drops after update

I am having same issue after upgrading to r170xxu0atd2 yesterday.

Touchpad is no longer working at all for me for both left and right buds.

Connection keeps dropping after this update as well.

 

Samsung Support ... Any way to go back to previous version of firmware??

 

The buds are almost useless after this new r170xxu0atd2 update!!

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Comet

Re: connection drops after update

Hello@Gnomeish 

Please try the following steps and before calling Samsung Customer Service.

clearing the galaxy buds cache and data in apps helped

Setting > Apps > Galaxy Buds > Storage > Clear data , Clear Cache

Hope this was helpful.

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Cosmic Ray

Re: connection drops after update

clearing the galaxy buds cache and data in apps did not help with this issue.

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Constellation

Re: connection drops after update

this hasnt helped even cleaned the sensors and earpieces

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