Ear buds not pairing

[Kim126]

My ear buds will not pair to any device.

I've charged and restarted app, they will not create the beeping sound to restart.

they are only a year old and have not been used alot

[userT6OW5ZRfoH]

I'm having the same issue

[SamsungRei · Accepted solution]

I'll be happy to look into this for you. Just to verify, are you following these steps to connect? https://www.samsung.com/us/support/answer/ANS00086702/ Are you able to connect them through Bluetooth? If the troubleshooting is not helpful, please send a private message with the model code and the serial number of the earbuds. http://bit.ly/2XERsky

[user95C48yxPj3]

Me too. Used them once in the deer stand last year and now, nothing. I did have to change my phone out, but no sounds on connect with any device.

[SamsungRei]

An Accepted Solution has been marked, and provided for this thread. The thread will now be locked for further replies. in hopes to keep the integrity of the thread from steering in a non-technical manner. We understand the solution marked may not be a solution for everyone, If you have a separate concern or question, feel free to Private message a moderator or post a new thread with additional details. Please note duplicate posts on similar subjects starting 2/1/21, will be removed in order to keep our community organized and make it easier for our users to find needed content. Remember that if you do make a new post, please include as many details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring. Thank you for being part of the community!