I have a new set of galaxy bud pro's and they worked beautifully until the latest firmware update and now they are complete garbage. Everyone I call says the only thing they hear is background noise. Sometimes the noise is coming from someone talking in a normal voice ten feet away from me. They literally have told me to tell the other person to stop yelling. They say that my voice is super quiet. It's almost as though the latest software update internally switched the ambient noise mic with the voice mic. It has literally made them useless. I now just leave the earbuds in the case and use it for a paperweight on my desk to keep papers from blowing away when someone opens the door. Sorely disappointed in Samsung for not fixing this within an hour of the first complaint after the update. Everyone online is complaining about the same thing. Time for Samsung to put on their big boy pants and get to work on this issue. This is your flagship product and it's complete garbage. I am now using my $79 Earfun buds and they work 10 times better than my $200 Samsung galaxy bud pro's. I would recommend people look into the Earfun pro's.