I understand how frustrating this is. Make sure the software is up-to-date as suggested by @Lounp. You can also try resetting the Buds+. https://www.samsung.com/us/support/answer/ANS00078085/ If the issue continues, the Buds+ will need to be serviced. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky
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