Thank you for reaching out. With only one earbud connecting, service is recommended.
For service within the U.S., please send a private message with the full model code and the serial number of the earbuds. http://bit.ly/2XERsky
For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
