cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Constellation

left side earbud won't connect

JUMP TO SOLUTION

After 7 months of having perfectly good galaxy buds, my left earbud suddenly stopped working. It just won't connect no matter what I do. I already contacted Samsung and they said I need to wait for three business days to get a reply back if my pop is valid. If it is valid will I get the same color earbuds or will I get a different one?

1 SOLUTION

Accepted Solutions
Highlighted
Product Expert

Re: left side earbud won't connect

JUMP TO SOLUTION

OK sounds like you have warranty. If you have warranty you are eligible to request for a replacement.For replacement , you need to call Samsung, the hotline is indicated in this link: https://www.samsung.com/us/support/contact/. The number is going to be listed on that link, call that number and speak to a representative. Please be sure to have the proof of purchase handy because you will have to submit that. They will provide you with a UPS shipping label and will give you all of the instructions.

View solution in original post

Reply
Loading...
3 REPLIES 3
Highlighted
Product Expert

Re: left side earbud won't connect

JUMP TO SOLUTION

Hello,

 

I am sorry you have tried all the troubleshooting steps to get this issue solved with your buds and the problem is still re-ocurring.

 

My suggestion is to call 1800-SAMSUNG (1800-726-7864). Once you call them, try to reach a representative and have the valid proof of purchase handy and the serial number of the device. Let them know you want to mail in the buds for service and they will email you a UPS shipping label and give you the proper instructions on how to do this process. It typically takes 7-14 business days for you to receive them back. The serial number and the proof of purchase is typically what is needed as long as the device was purchased less than a year ago.

 

If you have any questions, please let us know.

Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: left side earbud won't connect

JUMP TO SOLUTION

Hey there! thanks for reaching out, do you have the most recent ticket number when you contacted Samsung that you can provide me via private message?

Reply
Loading...
Highlighted
Product Expert

Re: left side earbud won't connect

JUMP TO SOLUTION

OK sounds like you have warranty. If you have warranty you are eligible to request for a replacement.For replacement , you need to call Samsung, the hotline is indicated in this link: https://www.samsung.com/us/support/contact/. The number is going to be listed on that link, call that number and speak to a representative. Please be sure to have the proof of purchase handy because you will have to submit that. They will provide you with a UPS shipping label and will give you all of the instructions.

View solution in original post

Reply
Loading...