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Constellation

lost touch control of my galaxy buds

hi,

Till yesterday everything was working fine. today I paired my buds with iPhone listening to some music . After that I charged my buds fully and than connected back to my s10+ , connection was fine sound is fine but I cannot control any thing from touch points of the buds even no beap and no sound of proximity.. what should I do I have tried all the possible troubleshooting like resetting them from Wearable app .. letting buds sit in case for 20 sec than paired again ..but still it's the same .. I have lost touch control on both left and right buds. Suggest please 

1 REPLY 1
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Samsung Moderator
Samsung Moderator

Re: lost touch control of my galaxy buds

Give these steps a try: go to the Galaxy wearables app > tap on touchpad > and make sure it's not locked.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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