cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Constellation

poor customer service

called in to samsung july 8 about my buds + the right one just so working.  Was told that supervisor would call me back within 24 hrs . Today is july 28 an no one has called me yet.  I've called back several times an was not able to reach as supervisor.  BAD BUSINESS 

2 REPLIES 2
Highlighted

Re: poor customer service

they may have gotten confused with the pandemic
Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: poor customer service

Hello @user8QCR4nUt4l,

 

I would be happy to look into this for you.

 

Can you send a private message providing the full model code, serial number, and an image copy of the proof of purchase of the buds so I can further assist you? http://bit.ly/2GGYul4

 

If a phone agent already set up a ticket for you, I would also need that ticket number in the private message as well.

Reply
Loading...